This information is only for non Microsoft Teams Account.

Once you have created an Account, you will need to specify to the @voice platform how do you intend to connect to this Account. An Account can connect to the @voice platform via 3 ways:-


  1. SIP Endpoint (using Username/Password)
  2. SIP Outgoing Trunk
  3. SIP Incoming Trunk


SIP Endpoint

From your Account List, click on the "Connection" box for the appropriate Account. To activate SIP Endpoint, toggle the "Enable SIP Endpoint".


In the SIP Account field, that is the username that is required to register for the service. This cannot be changed. You will then need to add VoIP Password and confirm the password. Once you "Update" the settings, you can now register the SIP Endpoint to the @voice platform.


Once this is saved, the SIP Endpoint is ready to be used straight away to make and receive calls.


To find out more about how to connect to the @voice platform, you can find that resource here.


SIP Outgoing Trunk

An Outgoing Trunk is a SIP Trunk that you will be sending calls from for call termination. From your Account List, click on the "Connection" box for the appropriate Account and then click on "New Outgoing Trunk". A popup will appear:



Name - Give the connection a descriptive name


IP Address - Enter the IP address of the end device/switch


Prefix - This is a technical prefix that you would like to use for this trunk. You can leave this field blank if no prefix is required. For more information about the use of Prefix, please read this article.


Once this is saved the SIP Trunk is ready to make outgoing calls straight away. However, if the trunk is configured as an Incoming trunk or bi-directional trunk, it will take at least 1 business day for the trunk to be ready for use to receive calls.


SIP Incoming Trunk

An Incoming Trunk is a SIP Trunk where you will use to receive calls from your DID numbers. This is used when you setup a DID on the @voice platform and you want the DID to land on a specific trunk. Unlike an Outgoing Trunk, Incoming Trunk's are not provisioned in real time and will usually take at least 1 business day to set up.

From your Account List, click on the "Connection" box for the appropriate Account and then click on "New Outgoing Trunk". A popup will appear:



Name - Give the connection a descriptive name


IP Address - Enter the IP address of the end device/switch


Once you add an Incoming Trunk, you will be able to view the status as "Processing". Once the trunk has been configured, you will be able to see the status as "Active".


To find out more about to connect to the @voice platform, you can find that resource here.