By default, the @voice platform handles all outgoing and incoming calls using the E.164 (eg. 61283176200) numbering format. However, you can change this setting:-


  1. on an Account level for Outgoing Calls
  2. on a DID/number level for Incoming Calls


Outgoing Calls

The platform allows users to select what the dial format would be for outgoing calls. You can control this settings over at the Account List > Configuration > Dial Format. There is 2 selections:-


  • E.164 - this would mean that the outbound calls for the Account is expected to be in an E.164 format (eg. 61283176200).
  • Domestic - this would mean that the outbound calls for the Account is expected to be in a National format (eg. 0283176200).


You can further control how calls are handled by applying a custom script to CLD Translation. More information on this can be found here:-



Incoming Calls

When we pass an incoming call to your switch/PBX/device, both the DID number the callers CLI is passed to your switch/PBX/device in E.164 format. You can, however, change this on a per DID level. 




CLI Translation Rule

This applies to the callers CLI. By default, this is passed through to you in E.164 format. You can change this by inserting a custom script. To have a better understanding of this and to go through some example script, please refer to the documentation here.


You can also change these settings for your existing numbers in your Number Inventory and by clicking the Edit icon.


Number Format

This applies to the DID number itself and the format that we pass through to you. There are 2 selections:-


  • E.164 - this would mean that the incoming calls for the DID number is expected to be in an E.164 format (eg. 61283176200).
  • Domestic - this would mean that the incoming calls for the DID number is expected to be in a National format (eg. 0283176200).


You have an option to set this when you request for a new number within the platform or when you port in numbers into the platform.


You can also change these settings for your existing numbers in your Number Inventory and by clicking the Edit icon, you can change how an incoming call to that number is delivered to you - either in E.164 or Domestic.