Feature Management

Call Forwarding
The Call Forwarding feature allows accounts to redirect incoming calls to different numbers. For example, an Account can redirect incoming calls to a mobile...
Wed, 4 Nov, 2020 at 5:51 PM
Voicemail
The Voicemail feature can be enabled or disabled by toggling the Enable Voicemail toggle. When Voicemail is turned on and an incoming call in unabl...
Wed, 25 Mar, 2020 at 6:30 PM
CLI / CLD Translation
@voice can support various translation rules when it comes to CLI and CLD. This is a convinent feature if your existing switch does not support it. Generall...
Sat, 9 May, 2020 at 11:45 AM
Ring Back Tone Generation
This article is only applicable for non Microsoft Teams Account. ​ Playing a ring back tone is normally the duty of the User Agent, though there are some us...
Thu, 25 Jun, 2020 at 10:20 AM
Managing Media Relay
This article is only applicable for non Microsoft Teams Account. The relaying and proxying of media through an intermediary system is useful for purposes s...
Thu, 25 Jun, 2020 at 10:21 AM
Receiving SMS
If you get or port a Mobile Number from the @voice portal, the number is not only capable to receive calls, but SMS as well. All SMS that is received on you...
Fri, 24 Jul, 2020 at 4:47 PM
Replying SMS directly on the @voice platform
You can reply to received SMS directly on the @voice platform. To enable this service, you must first have an account on our sms platform. You can create an...
Fri, 24 Jul, 2020 at 4:45 PM
Simple Answer Point
A Simple Answer Point enables you to forward an incoming call from a number hosted on the @voice platform to another number. This will mean that the @voice ...
Tue, 25 Aug, 2020 at 10:57 AM
Inbound and Outbound Number Formats
By default, the @voice platform handles all outgoing and incoming calls using the E.164 (eg. 61283176200) numbering format. However, you can change this set...
Wed, 11 Nov, 2020 at 10:08 AM