FAQ

Forgot Your Password?
If you have forgotten your password, you can request for a password reset. From the @voice portal login page, click on the 'Forget Password' link....
Sun, 29 Mar, 2020 at 12:45 PM
I can't Assign a number to one of my Accounts
You can only assigned a new number or porting request to an Account that is configured correctly. The Account that you would like to assign the number to mu...
Wed, 22 Apr, 2020 at 2:23 PM
Why is my CLI appearing with a 99900xxxxxxxx number?
The @voice platform will pass through the CLI that you end devices passes to the platform. In the case where if you are using a SIP End Point to call out, a...
Tue, 22 Sep, 2020 at 4:12 PM
I can't dial out using when using the 02, 03, 04, 07,08 and 13
The @voice platform, by default, accepts E.614 formatted numbers. This generally means that calls will need to be formatted is this way:- Country Code +...
Thu, 19 Nov, 2020 at 3:21 PM
SIP Response Codes
SIP responses are the codes used by Session Initiation Protocol for communication. We have put together a list of all the SIP responses known. 1xx = Inform...
Mon, 24 Aug, 2020 at 1:15 PM
Dialling a Local Number
As it is with SIP Accounts, your Accounts are connected to the cloud and not to a physical exchange. Due to that fact, we are unable to determine when a num...
Sat, 26 Sep, 2020 at 12:45 PM