Microsoft Teams Setup

Prerequisite for Microsoft Teams
Here are the prerequisite for enabling Microsoft Teams with the @voice platform: Office 365 Enterprise Subscription (E1, E3 and E5) Microsoft Phone Sy...
Thu, 28 Jan, 2021 at 5:16 PM
When you set up an account with a Microsoft Teams Service Plan, you will need to connect the users account to their Microsoft Office 365 Tenant. @voice will...
Wed, 7 Oct, 2020 at 11:23 AM
Creating a Microsoft Teams Service Plan in @voice
On the @voice portal: When you create an Account, please ensure that you you select a Microsoft Team Service Plan. If you do not see a Microsoft Teams S...
Thu, 25 Jun, 2020 at 4:53 PM
Adding the @voice Domain in Microsoft Admin Panel
On the @voice portal: Once your Microsoft Teams Account has been setup, click on the Connections icon. You will see two domain names in there. These dom...
Thu, 25 Jun, 2020 at 4:53 PM
Activating the @voice Domain
After you have added the @voice domain names in the Microsoft Admin panel, you need to activate them by adding at least one E1, E3, or E5 licensed user to t...
Thu, 25 Jun, 2020 at 4:54 PM
Connecting Microsoft Teams to the @voice Platform
To connect a Microsoft Teams tenant to the @voice platform, please follow the instructions set out by Microsoft here -
Wed, 1 Jul, 2020 at 10:46 AM
Add Users to Teams
You will now need to setup users. Before doing so, each user will need to have the required Phone Systems license (user with an E5 license has Phone Systems...
Thu, 25 Jun, 2020 at 4:57 PM
Create Call Routing from Microsoft Teams to the @voice Platform
The next step is to create voice routing. This is how Microsoft Teams will route your calls. For detailed information, please follow the steps described by ...
Thu, 25 Jun, 2020 at 4:59 PM
Create Dial Plans in Microsoft Teams
A Dial Plan in Microsoft Teams enables number transformation to happen between what a user is dialling and what Microsoft receives. Microsoft provides a wiz...
Thu, 25 Jun, 2020 at 5:00 PM
Adding Numbers to an Auto Attendant or Call Queue
You can add additional numbers to your Teams account for your Auto Attendants and Call Queues. You will need to get or port these numbers over to the @voice...
Thu, 23 Jul, 2020 at 6:31 PM