Atom Telecom Pty Ltd
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Knowledge base
@voice
General
4
Rate Checker
Switch Account or Connection to a Configured Number
Porting Authority Form
How Does Channel's Work?
Account Settings
4
Low Balance Notification
Change Your @voice Portal Password
FTP Access
Creating and Assigning a Sub User
Account Management
6
Creating a New Account
Creating a Connection for an Account
Connecting to @voice via SIP
Adding / Removing Channels
Change an Account's Service Plan
See all 6 articles
Billing
4
Perform an Ad Hoc Payment
View Invoices
What is the raw CDR format in?
Service Report from FTP
Reporting
4
CDR Reporting
Summary Report
Active Calls
Service Charges
Number Request
4
Ordering a Number
Order a Number From the @voice Number Inventory
Order a New Number (not from the @voice number inventory)
Order a Block of Numbers
Number Porting
4
Porting Numbers
Porting a Simple Number @ CAT-A
Porting a Complex Number @ CAT-C
Porting Cut Over Process
Feature Management
9
Call Forwarding
Voicemail
CLI / CLD Translation
Ring Back Tone Generation
Managing Media Relay
See all 9 articles
FAQ
6
Forgot Your Password?
I can't Assign a number to one of my Accounts
Why is my CLI appearing with a 99900xxxxxxxx number?
I can't dial out using when using the 02, 03, 04, 07,08 and 13
SIP Response Codes
See all 6 articles
Microsoft Teams Setup
12
Prerequisite for Microsoft Teams
Overview
Creating a Microsoft Teams Service Plan in @voice
Adding the @voice Domain in Microsoft Admin Panel
Activating the @voice Domain
See all 12 articles
smsZy
Messaging
2
Sending an SMS
Creating an SMS Campaign
Address Book
2
Create a New Address Book
Example Use Case